Move Protection Coverage

We care about your most important items and want to ensure that they are protected. Our professional Crews, packing materials and trucks all contribute to the quality of service we stand by but on occasion, no matter how careful we may be, items may be lost or damaged on your move. Therefore, we offer our customers two options of move protection coverage.

Released Value Protection

The basic Released Value Protection is included on all moves at no additional cost to you. This covers your possessions to a maximum value of $0.60 per pound, per article. This means that if a lost or damaged article weighs 100 pounds, the maximum amount payable to you by Star Transfer Ltd. For loss or damage to that item will be $60.00. Should damage occur, Star Transfer has the option to either repair the item to your satisfaction or replace the item to the maximum value Released Value Protection provides.

Example: If a dining room chair that weighs 30 pounds was damaged, your maximum settlement would be $18.00 ($0.60 x 30 pounds).

If you use Trail Cartage & Storage’s packing services, and an item was lost or damaged, the amount payable would be based on the average weight of the carton.

Example: If a lamp that weighs 5 pounds was damaged in a carton that totals 15 pounds, your maximum settlement would be $9.00 ($0.60 x 15 pounds).

In the unlikely event of a total loss, your maximum protection would be $0.60 per pound of the total weight of your shipment.

Example: If a fire were to occur and your total shipment was 8,000 pounds, your maximum settlement would be $4,800.00 ($0.60 x 8,000 pounds).

Although this protection is provided at no cost, it is not recommended unless you have alternate insurance on your household possessions, which protects your items during loading, unloading, transportation and storage. Make sure to check with your insurance agent to see what coverage you have.

Replacement Value Protection

We want our customers to move with peace of mind and the assurance that comes with the additional protection that Replacement Value Protection offers. This coverage means that should any item be lost or damaged on your move, Trail Cartage & Storage will repair the item to its original condition or replaced at today’s market price. This protection is limited only by the amount of valuation you select so it is important that you establish a realistic replacement value of all of your possessions. The only requirement is that your shipment be protected to a minimum of $10.00 per pound multiplied by the actual weight (or estimated weight on local moves) of your household goods.

Example: If the estimated weight of your shipment is 10,000 pounds, you must apply replacement coverage of no less than $100,000.00 ($10.00 x 10,000 pounds).